Privacy Policy

Secure Suffolk Storage is operated by Homelands House Services Limited (“we”, “us”, “our”).

Registered office: Homelands House, Ashbocking Road, Ipswich, IP6 9LJ.

Telephone: 07734 373389

We are the data controller for the purposes of UK data protection law.

We use your personal data to:

We do not sell your data or use it for unsolicited marketing.

We retain:

Customer and invoice records for up to 7 years (for tax and legal purposes).
CCTV recordings for approximately 30 days, unless required for investigation.
Enquiry emails for up to 12 months if no contract follows.

You have the right to:

Request a copy of the data we hold about you.
Ask us to correct or delete your data where appropriate.
Object to certain processing, or withdraw consent (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: www.ico.org.uk.

If you have any questions about this policy or your data, please contact:

Data Protection Contact
Homelands House Services Ltd (Secure Suffolk Storage)

We may collect and process the following information about you:

Your name, address, email address and phone number (when you enquire or rent a storage unit).
Payment and invoicing details.
ID documents (if required for verification).
Emails or messages sent to us.
CCTV footage at our storage site, recorded for security and safety purposes.
Technical data such as IP address when you visit our website (through Squarespace analytics or cookies).

We process your data under one or more of the following lawful bases:

Contract: to provide storage services you’ve requested.
Legal obligation: to meet our accounting and record-keeping duties.
Legitimate interest: to ensure site security and manage our business effectively.
Consent: if you choose to receive optional updates or marketing communications.

We only share data where necessary with:

Our accountant and payment processors.
Professional service providers (e.g. IT or website support) who are under confidentiality obligations.
Law enforcement if required by law.

Your data is stored securely on UK or EU servers (Squarespace and email providers use secure, encrypted services).

Our website is hosted by Squarespace, which uses cookies and analytics to understand visitor behaviour and improve site performance.

You can control or delete cookies via your browser settings. For details, see Squarespace’s cookie policy.